Sunday, October 4, 2015

A Tidal Wave of New Additions


Summer is over, and Fall is going to be busier than ever.  Kids are going back to school. Parents have added new puppies to their families.  We'd like to give a warm welcome to the newest four-legged additions to the Bright Star Pet Services family.  


Our "big dogs," pictured above, include Tara, Roscoe, Daisy, Diesel and Toby.
Pictured below we have Lady and Gizmo, Stanley and Jillian (both will qualify as a big dog when they are full grown), Vinny, Zsa Zsa and Dudley, and little Scooter.


Of course we can't forget the littlest puppies:  two Golden Retrievers, from different litters, but they almost look like twins!  These are Bleu (on the left) and Gee-O (on the right).


With so many wonderful additions, it should be no surprise that we also needed to hire a couple of dedicated animal-lovers to help with pet sits and dog walks.  We found the perfect combination of experience, integrity, and enthusiasm with our newest employees, Nick Russo and Judy Stettner.



Nick has been a lifetime animal lover, but went a more practical route early in life, earning  a Bachelor’s degree in Accounting from DePaul University.  For several years he worked in the service field, utilizing his attention to detail and his compassionate nature to help resolve customer issues.  He was born and raised in the Chicago area (Northwest side), but has lived in Lake in the Hills for the past 17 years.  Now he is finally getting the chance to do what he loves: working with pets and helping their owners! He has a natural connection with both dogs and cats, having lived with them his whole life.  He enjoys watching silly puppy and kitten antics, and is deeply dedicated to the needs of our senior pets.  One of his dogs, Millie, died last year, but he still has Lucy—who he adopted from Animal House Shelter in Huntley—and two cats named Jackson and Miles.  In the picture above, Scooter is snuggling up to him.


Judy Stettner comes to Bright Star with 8 years experience as a veterinary assistant and technician and a lifetime of experience with dogs, cats and small animals. Her family includes her husband and two wonderful teenagers. Completing the family are Betsy, the cat, Billy and Bubbles, the goldfish. The newest family member, Ellie, was recently adopted from Animal House shelter in Huntley and is a lab/border collie puppy. Judy gets to fill two roles: she will be assisting with scheduling and office administration, as well as taking on some of our newer clients in north Crystal Lake.

As a reminder, all our employees pass a rigorous background check, must be insured and bonded through Pet Sitters Associates, and are required to become certified in pet first aid and CPR.  In addition, they go through extensive training with Jessica before they can complete any visits on their own.  They are professionals in every sense of the word.

If there are any questions or concerns-- please contact us, and we will be happy to help in any way we can.  We hope you are enjoying this lovely, cool fall weather with your furry friends!

Sunday, June 21, 2015

Wanted: Serious Pet Lovers!

Catching Up on All the News
Smokey the cat says,
"Stay informed!"

It has been a crazy, busy winter and spring for us.  I hope you'll allow me a few minutes to fill you in on some exciting and important changes with Bright Star Pet Services, starting with this:  
We are...

Looking for New Customers

If you've been driving around Crystal Lake or Lake in the Hills lately, you might have seen the new signs on my car:
Eby Graphics did a fantastic job with the wrap on my car!
     
    It is hard to miss the bright red, orange, and yellow that announce Bright Star Pet Services.


    This year we are ready to grow and take care of new customers. I have added mobile advertising on my vehicle to help spread the word.  A huge "Thank You" to Matt Eby of Eby Graphics in Crystal Lake, who designed this amazing car wrap for us!

Safety and Security

     Some people might be worried about their home safety if a car pulls into their driveway that could be perceived to say, "Nobody is home." Obviously, we don't want you to worry about the safety of your home and your pets, nor do we want to risk walking into a home being burglarized!  For this reason, when you see this car, it will be parked on the street, some distance away from client homes.  We also have a completely unmarked car which can be used as well.

     I don't know if burglars read car signs, but ours announces "Dog Training" and "Dog Walking"-- did you know we also do that?  So even if they see the car in your neighborhood, they won't know which house, and if that house has a big, scary guard dog in training, or  some other kinds of pets.

Spread the Word and Save 

Customer referrals are one of the best ways for us to get new business.  I'll bet you know some serious pet lovers in your circle of friends and family.  We greatly appreciate any customer referrals, and we'd like to thank you for your trust and support.   For each referred household that books a visit through us, you will earn a $20 credit for your next pet sitting, dog walking, or dog training service! They just need to tell us who referred them.

Other Exciting News:  Employees and More

For nearly three years, I worked this business almost completely solo.  In February, when my backup pet sitter decided to quit her business for a corporate job, I realized I needed to hire help. It took a long time to get all the pieces together and find the perfect sitter for your very important pets! More than just a person who loves animals, it had to be someone with dedication, passion and commitment to work with pets and their owners every day. I wanted someone interested in furthering their education about animal behavior, with excellent communication skills, and a willingness to go the extra mile for you. They had to be tested with my own large, loud, and crazy dogs.  They had to be willing to learn each customer's routine to our exacting standards, added to my business insurance, and willing to learn pet first aid and CPR.  After finding a few good candidates, checking credentials, and running extensive background checks, I am pleased to announce our new employee!

Anita has earned paws of approval
from my Giant schnauzers, Atlas and Phoebe!
Anita T. is a pet sitter extraordinaire, having had a variety of experiences in all kinds of pet care and an eagerness to learn more about animal psychology and behavior.  She has been training with me for two weeks now, and she is outstanding with pets of all kinds!  She will be taking on many of the dog walking and pet sitting visits, and will be learning the care for each customer's pets under my watchful instruction.

A short biography on Anita:  She grew up in Northwest Chicago, and for most of her life has owned cats and other assorted animals.  Specifically, she has owned 3 Amazon parrots, 2 parakeets, 2 cockatiels, a Collie, a turtle, and both saltwater and freshwater fish.  As a kid she was fascinated with animals, especially reptiles, spiders, and dangerous pets, and considered becoming a veterinarian.  She is currently a married mother to two teenagers and an 8 month old kitten, and has lived in Crystal Lake for 15 years.  The adorable photo of "Smokey" the cat, at the top of the blog, is hers.


Coming Soon...

We will be hiring a backup pet sitter and/or dog walker soon!  If you know someone who might be interested in a very flexible, small part-time job, and who fits the qualifications above, be sure to let them know.  Within the next few weeks, I hope to update my website with information about joining the Bright Star Pet Services team.


Wednesday, April 8, 2015

Canine Influenza: How Can You Protect Your Dogs?

Have you heard the news that Canine Influenza has infected dogs in Chicagoland with record numbers this Spring?  Here's what you need to know about this disease.

Nope, they aren't sick.... Just comfortable at home!
Cause and Symptoms
First, canine flu is caused by a virus that attacks a dog's respiratory system.  In most (mild) cases, the dog will have a cough which can last from 10 to 30 days.  It might be confused with kennel cough, but usually includes additional symptoms:  lethargy, decreased appetite, and possibly a fever.  The dog may also develop a snotty nose from secondary infection.  In the severe form, dogs develop a high fever of 104-106 degrees F, and have difficulty breathing due to pneumonia or inflammation in their lungs.


Try to avoid walking where many other dogs--
and their germs-- frequently go!
Transmission to other dogs
The virus is highly contagious, and just like human influenza, it is passed through respiratory droplets either directly from dog-to-dog, or from contact with inanimate objects. Dogs are most contagious even before they start to show symptoms. The virus can survive on hard surfaces for up to 48 hours, on clothing for 24 hours, and on your hands up to 12 hours.  It is inactivated by ordinary disinfectants such as diluted bleach (30:1), laundry detergent at normal laundry temperatures, alcohol-based hand sanitizers, or appropriate hand-washing.  Ongoing sanitation procedures need to be maintained in any areas where dogs might be congregating, such as kennels, groomers, day cares, or veterinary offices.   Fortunately, this virus has not been found to cause illness in humans.

How dangerous is it?  How is it treated?
Treatment for any viral disease is mostly supportive, including providing fluids, if needed, and antibiotics for any secondary bacterial infection.  There is no magic cure for the influenza virus. There is a vaccine, but it requires two shots, given 2-4 weeks apart, before it takes hold-- and even then, it will only reduce the severity of illness, not eliminate it completely.  The good news is that most dogs recover fully from the illness; the terrible news is that some dogs might die from pneumonia or secondary infection if they are not treated for it.

Can we avoid it?
Although there are no guaranteed ways to avoid the canine flu, your dog will be less likely infected if he is not exposed to sick dogs or items in the environment of sick dogs.  Since dogs are contagious even before showing symptoms, if you are concerned about infection you may want to keep your dog away from doggie daycare, groomers, training centers, dog parks, or kennels until the epidemic slows down.

Professional dog walkers or pet sitters can provide your dog with love, attention and exercise without the risk of contamination, provided they wash hands between houses and change clothes if visiting a dog who was sick or coughing.

Also, to prevent the spread of disease: if your dog is sick or isn't acting normally, call your veterinarian and keep the dog isolated from other dogs.  Be sure to let any care providers know if your dog is coughing, or might be sick.  Click on the infographic to see a larger picture.

http://www.chicagonow.com/steve-dales-pet-world/files/2015/03/canine-influenza-virus-Chicago-veterianry-emergency-special-center-Steve-Dale1.jpg

Sources:
https://www.avma.org/KB/Resources/FAQs/Pages/Control-of-Canine-Influenza-in-Dogs.aspx
http://danadavet.com/canine-influenza-outbreak.html
http://pets.webmd.com/dogs/canine-flu-symptoms-treatment
http://www.cdc.gov/flu/canine/
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